Q1. How does shipping and delivery work? A: Orders typically ship within 72 hours. You’ll receive an email with tracking details once your order ships. For multiple items, they may ship from different locations to expedite delivery. Delivery times vary by location, with express shipping taking 1-3 business days and standard shipping 2-8 business days. Free standard shipping is available for orders over $50.
Q2. Can I change my shipping address? A: Certainly! If your order hasn’t shipped, email us at help@[yourdomain].com with the updated address. If it’s already shipped, redirect it through the carrier’s tracking link in your confirmation email. Please ensure your address is accurate during checkout, as we can’t retrieve successfully delivered orders to incorrect addresses.
Q3. Help! My order is lost/hasn’t been delivered? A: Standard delivery may take 2-8 business days. If not delivered within 20 days, contact us for an investigation. Note that investigation timelines vary. We’ll work towards a timely resolution and keep you updated.
Q4. What is your return policy? A: We offer free returns within 30 days, except for final sale or non-returnable items. To be eligible, initiate the return within 30 days, and items must be in original packaging and ‘as new.’ Refund calculations for bundles are based on current sale prices. Email help@[yourdomain].com to start the return process.
Q5. I have an issue with my order, what do I do? A: If you have any issues, contact our customer service team at help@[yourdomain].com. We are committed to resolving your concerns promptly.
Q6. How do I contact you? A: Our customer service team is available 24/7 via email at help@[yourdomain].com. For live chat, click the speech bubble icon at the bottom left of your screen. Expect a response within 24 hours.
